The main goal of the course is to equip students with a toolbox of techniques that are indispensable in the understanding, design, and management of operations, both in production and services in a supply chain context.

PLEASE NOTE THAT THE INFORMATION ABOUT THE TEACHING AND ASSESSMENT METHOD(S) USED IN THIS COURSE IS WITH RESERVATION. THE INFORMATION PROVIDED HERE IS BASED ON THE COURSE SETUP PRIOR TO THE CORONAVIRUS CRISIS. AS A CONSEQUENCE OF THE CRISIS, COURSE COORDINATORS MAY BE FORCED TO CHANGE THE TEACHING AND ASSESSMENT METHODS USED. THE MOST UP-TO-DATE INFORMATION ABOUT THE TEACHING/ASSESSMENT METHOD(S) WILL BE AVAILABLE IN THE COURSE SYLLABUS.

This course addresses the basic operational processes in manufacturing and logistics which together form the primary processes of the supply chain. It will address operational issues in transportation (routing, loading, modal choices), warehousing (order processing, design, value added logistics), manufacturing (TQM, planning). The course will give detailed attention to the operational processes, but also to (quantitative) tools as they are available to measure, define and improve the processes. This course lays the foundation for all subsequent supply chain related programmed content. This course addresses issues in running and optimizing processes, which mostly take place within a company in the supply chain.
Cases are selected from the literature as well as real-life company cases.

Operations and Supply Chain Management by F. Robert Jacobs and Richard Chase, Global Edition, 2014. ISBN 978-0-0771-5162-1.

The basic prerequisites for the course are familiarity with linear programming modeling, statistics, and with MS Excel including the Solver plugin.