Communication and leadership are among key skills of managers, chairpersons in meetings, and coordinators of project teams. The objective of the course is therefore twofold:
1.to create awareness of the participant’s communication style, and
2.to increase the effectiveness of the participant’s communication and leadership skills.

This skills training focuses on developing the interpersonal communication skills which leaders in all kinds of organisations should possess in order to achieve the organisation’s objectives. This includes:
- the ability to identify when a problem should be solved by the leader and when problem-solving should be delegated to the subordinate;
- the ability to facilitate problem solving by subordinates by making use of listening skills;
- the ability to confront people when they display behaviour that is unacceptable by making use of sending skills;
- the ability to deal with the subordinate’s response to being confronted by means of switching between a sending and a listening posture; and
- the ability to turn conflict into cooperation.

Note: Role plays will be part of this skill.

To be announced.

The willingness to try out new behavior and receive feedback. For instance, role plays will be part of this skill.
An advanced level of English