This course provides an overview of how modern organisations employ information systems in their day-to-day practices. Real-life cases are combined with academic and popular business press literature. Students that have followed this course will:
Have a good overview of IT applications and how they are used in organisations;
Be able to identify causal links between certain IT project/system features and the outcome (success/failure) of these projects/systems.
Have developed their skills in analysing cases.

The course focuses on how organisation can use information systems to improve their performance. It will follow the case-based teaching method. The chosen cases - all from real life - reflect the breadth of the information systems field. The cases deal with issues such as:
-Resistance to change
-Enterprise 2.0 tools (blogs, wikis, prediction markets)
-Outsourcing and offshoring
- IT- investment prioritisation
-The strategic use of information systems
- Customer relationship management
- The role of IT in mergers

no textbook
reader available via ELEUM

Students should have followed one introductory course on management information systems (level comparable to the introductory course Management Information Systems.
An advanced level of English